Turner’s House Trust
Privacy Notice including Cookies information
At Turner’s House Trust, the privacy and security of your personal information is extremely important to us. This notice tells you what we will do with any personal data that you provide to us, why we have it and what your rights are. For Data Protection purposes we are known as the data controller of the personal data that we receive from you. We respect your privacy and we will only collect and process personal data in accordance with the data protection legislation.
What personal data will we collect?
Only the information that we need for the purpose of our charity. This may include: your name, address, email address, phone number.
In the case of supporters and donors, this information may also include donations and information which you have given us or which is available in the public domain to help us manage our relationships.
If you make a purchase over the phone or in person at Turner’s House itself by credit or debit card, then we are required to hold the physical card receipts from those payments for 13 months. These are held in a secure unit and then destroyed.
If you make a donation to us through The Big Give and consent for the Big Give to pass personal data to us then we will also collect and process that data.
Why do we collect your personal data?
We need to identify our visitors and event participants in order to confirm any bookings you have made to visit us.
In the case of donations, if you are a UK taxpayer we need your home address in order to recover Gift Aid.
In addition, we need to keep records of sales for tax and accounting reasons.
We also want to keep your contact details in order to send you news and information about our activities, subject to first receiving your consent.
What do we do with your personal data?
We do not give any third-party access to personal data unless we are required to by law.
We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting Sandycombe Lodge, but we will not provide any information that could identify those individuals.
We have a secure data protection policy and system in place to ensure privacy and protect personal data. We regularly review and update our records.
How long will we keep your personal data?
We will only store your information as long as is necessary and we will then delete it. In the case of donors and visitors we need to keep details for a certain period of time under the UK tax laws and so will keep data for 7 years; and, if you have agreed to receive news about our activities and events, we will keep your contact details until you ask us to stop sending you messages. Of course, you will be free to opt out of receiving this at any time.
What are your rights?
You have the right to ask us in writing for details of the personal data that we hold on you. You can also require us to rectify any errors or to delete your personal data. You can also tell us at any time to stop sending you communications by using the contact details below.
If you want to complain about our handling of your personal data with the ICO (Information Commissioner’s Office), you may do so. Their website address is https://ico.org.uk
Our contact details are at the end of this notice.
Your Internet browser has the in-built facility for storing small files – “cookies” – that hold information which allows the website to recognise your account. Our website takes advantage of this facility to enhance your experience. You can prevent your computer from accepting cookies , but if you do certain functionality on the website may be impaired. Turner’s House Trust’s website cookies do not store any personal data.
If you would prefer to restrict, block or delete cookies from turnershouse.org you can use your browser to modify these settings. Further information on how to manage cookies can be found at aboutcookies.org.
Changes to this Policy
Our contact details:
Turner’s House Trust, Sandycombe Lodge, 40 Sandycoombe Road, Twickenham TW1 2LR, Middlesex. England
Tel: +44 (0)20 8892 5485
Turner’s House Trust is a private company limited by guarantee and incorporated in England with company no. 05420913 and registered charity no. 1111653.
Terms and Conditions
Although every reasonable effort has been made to ensure that the information on this website was accurate at the time of publication, we accept no responsibility for any errors, omissions or misleading statements on this site or on any site which you may be able to access through a link on this site.
If you create an account on this website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Turner’s House Trust of any unauthorized uses of your account or any other breaches of security. Turner’s House Trust will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
We do not represent or warrant that this site or any site which you may be able to access through a link on this site will be available 24 hours a day, 7 days a week. There are times when because of necessary maintenance or updating or at time of heavy internet traffic that you may find it hard to gain access.
We exclude to the fullest extent permitted by law all representations or warranties (express or implied) with respect to the content of this site including but not limited to any warranty or representation that the server from which the site is available is free of viruses or bugs, that use of this site is secure or that you will be afforded any protection above and beyond that afforded by any standard security software you may have installed on your computer.
We exclude to the maximum extent permitted by law all liability to any third party anywhere in the world for any injury, damage, direct or indirect loss, consequential or economic loss or any other loss suffered as a result of the use of or reliance upon the information contained in this website including, but not limited to, loss of data caused as a result of viruses, spyware, malicious software, trojans, cancelbots and worms. For the avoidance of doubt, nothing in this paragraph shall restrict or exclude our liability for fraud or for death or personal injury caused by our negligence.
You agree to accept the application of English law to govern matters between Turner’s House Trust and yourself.